Frequently Asked Questions

Common Questions and Answers

1.) What do I need to do to reserve a property?

From our website, input your dates and select a property. From there, you can review our quote and reserve the property by clicking the "Book It Now" button. It will ask you for your credit card information to make the reservation deposit. The balance payment is due no later than 60 days prior to your arrival. If your reservation is for less than 60 days out, full payment will be required up front. You may also call and make your reservation by phone if you'd like. We're happy to accept credit card payments over the phone, or you can mail us a check if you prefer. We accept Mastercard, VISA, AmEx, and Discover cards.

2.) What time is Check In and Check Out?

Check in is anytime after 4:00 PM.

Check Out is before 10:00 AM on all of our properties. 

3.) What if I'd like to arrive earlier or stay later?

As we are busy preparing the property for you, including cleaning, restocking supplies, inspection, and if needed, small repairs, it is quite is difficult to accommodate an early arrival or a late check-out. 

4.) Are linens and towel provided, or do I need to bring my own?

We provide the sheets, bath towels, bedspreads, blankets, and pillows. Our Premier properties also include the large beach towels. 

5.) Are pets allowed?

Sol ShineHappy HonuNamaste at the Beach, Andrea's PlaceDocks Decks and SunsetsSea YaStar of the SeaPie SeasKokomo and Sun Kissed are our properties that are dog friendly and allow up to two small to medium size well-behaved dogs only. Please reference the dog rules link here. Sorry, no cats allowed.

6.) How about parking?

Each property has assigned parking spaces which can accommodate medium size cars. SOME properties also have additional off site parking for larger vehicles and trailers. Note: during the busy summer season, there is very little extra parking available.  Click here for additional Carolina Beach and Kure Beach parking and golf cart parking rules.

7.) Is there a grocery store on the island?

Yes, there is a Food Lion right on the island as you cross over the intracoastal bridge, as well as a Publix on the left-hand side one mile down. There is also a Walgreens and a CVS as well as some great seafood restaurants (of course).

8.) Does a washer and dryer come with the unit?

Yes, each unit comes with a washer and dryer, so you won't have to go to the laundromat! We also include a starter supply of laundry detergent.

9.) Do I need to bring my own household and kitchen supplies?

Each property comes with a good supply of household products to get you started; toilet paper, paper towels, hand soap, dish soap, dishwasher detergent, sponges, trash bags, various cleaning supplies, and laundry detergent. If you need more during your stay, there is a Food Lion and a Publix right on the island.

10.) Do I need to bring my own beach gear?

Some of our properties come with beach chairs, boogie boards, and a beach umbrella. Please refer to the property information page to verify. If you'd like to rent beach chairs, a beach umbrella, highchair, large beach towels, etc. you may contact either Tony Silvagni Surf School and Rentals or Pleasure Island Rentals by phone or reserve online. 

11.) Is smoking allowed?

There is NO SMOKING in any of our properties. Please do not smoke in the unit, on the decks/balcony, or in the stairwell. You may smoke away from the building and away from the parking area, but please dispose of your cigarette butts in the trash receptacles provided. If we find cigarette butts or the home smells of smoke, you will be charged. 

12.) What about a hurricane? Can I get my money back?

If the State orders a mandatory evacuation of the island, you will be required to comply with the order and vacate the island. When making your reservation, you will be offered Travel Insurance. If you decide to purchase it, you will have to submit a claim directly to Generali Global Assistance. 

13.) What if I need to cancel my trip?

If you need to cancel your reservation, please let us know asap. If canceled >30 days from your arrival date, you will receive a 100% refund. If you cancel between 15 - 29 days we will refund 50%. If you cancel <15 days from your arrival date, you will not receive a refund. We highly recommend you purchase Travel Insurance. If you purchase Travel Insurance, you can file a claim with Generali Global Assistance for your lost payment. 

14.) What do we do if we notice anything broken or damaged during our visit? What if WE accidentally break or damage something during our stay?

  • If you notice anything broken or damaged upon your arrival, please call our office at 910-409-6687 or email us at to report the issue. 
  • If you accidentally break or damage something during your stay, and have purchased the Damage Protection Plan, please report it to us ASAP at the contact information listed above. Please refer to your plan details for any questions. They can be found by clicking here